Quality Assurance
It’s not news to anyone that there have been product recalls over the past few years, both on the human side and the pet side of the food chain. Bravo! recognizes our reputation for making products that are safe to serve is critical. To that end we have taken a number of steps to put the information you need about the safety of our products right at your fingertips.
- Every Bravo! raw diet product is sent to an independent laboratory, Northeast Labs and tested for the presence of bacteria. You can get a copy of the test results for the Bravo! raw diet product you purchased by emailing the "Date of Manufacture" (US Made products) printed on the little white tag as shown below (the tag reading 3 26 10) or the "Best Used by" date and "Batch Guide" (New Zealand made products) as shown in the pictures below. We will be send you the test results. No product leaves our plants until we receive confirmation the the product has tested to be free of bacteria. Please also include the name of the product your purchased, the date of your purchase, where you bought the product and the protein type to insure we send you accurate and complete information.
- For example: Please provide me with the test results for the following product:
- Product name: Bravo! Original Beef Blend
- The "Date of Manufacture" or the "Best Used by" and "Batch Guide" number date shown (on the tag or directly printed on the chub)
- Protein type: Beef
- Package size: 5 lb. chub (tube).
- Purchased on: Day: Month / Day / Year
- Purchased at: The ABC Pet Food Store
- Please send the test results to: Email address or postal address
- Attention of: Your name
- Brief description of any problem you see or suspect regarding this product: (Description)
- Please allow 2 weeks for a response.
- If you have encountered a serious problem or if your pet is showing signs of sickness, take the pet to your veterinarian for immediate care. Following the vet’s examination and diagnosis, please call 866-922-9222 to report the suspected problem.
- Every step of the manufacturing and distribution process, from our plant floor to the retailer’s freezer, is carefully monitored to ensure the product is properly transported and stored. We select our distributors based upon their experience and expertise in handing a fresh frozen food product and we quality control how our products are handled at every step of the distribution process.
- We do not subcontract production of any of our products to outside third party sources. We carefully select the sources from which we buy the raw ingredients, we control how it is handled after delivery to our plant, we control every step of the manufacturing process, and we use human grade ingredients and no animal by-products in any of our formulas. The health and safety of our customers companion animals and you, their guardians are of the utmost importance.
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